Terms and Conditions

These terms of use govern your use of the Derriere Equestrian ® website. Please read these terms in full before you use this website. If you do not accept these terms of use, please do not use this website. This website may be used for your own private purposes and in accordance with these terms of use, your continued use of this site confirms your acceptance of these terms.

Derriere Equestrian® is the equestrian underwear expert, offering the largest range and most innovative riding underwear available in the world. We are completely committed to your total satisfaction and our exemplary customer care. Should you have any questions, suggestions or comments, please do not hesitate in contacting us at info@derriereequestrian.com

CONTACTING DERRIERE EQUESTRIAN® LTD

For any queries, please email: info@derriereequestrian.com. Alternatively you can call our Customer Care & Technical Team (01386 853039) between 9am – 5.30pm Monday – Friday, or write to the team at head office: Derriere Equestrian® Ltd, Peasebrook Equine, Little Buckland, Broadway, Worcestershire. WR12 7J. United Kingdom.

USE OF THE WEBSITE

By accessing the website, you warrant and represent to Derriere Equestrian® that you are legally entitled to do so and to make use of information made available via the website.

INTELLECTUAL PROPERTY RIGHTS

All brand, product and service names used within this website are the sole and exclusive property of Derriere Equestrian ®, unless otherwise indicated. Nothing within these terms and conditions amounts to or grants a license to use, reproduce, and publish, or to deal with the Derriere Equestrian ® brand products and/or service names as used within this website or elsewhere. Any use of the same by a visitor or user of the website will constitute an infringement of Derriere Equestrian’s intellectual property rights and will result in legal action being taken against the visitor/user.

All content and without limitation, design, text, graphics, the look, touch and feel of the Derriere Equestrian® website configuration are the copyright of Derriere Equestrian® or its content providers as applicable and must not be copied, published or reproduced in any format. Such usage will constitute an infringement of copyright and Derriere Equestrian® will take such measures to enforce their intellectual property right as may be necessary.

TRADEMARKS

The trademarks, names, logos and service marks displayed on this website are registered and unregistered trademarks of Derriere Equestrian®. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of Derriere Equestrian®.

EXTERNAL LINKS

External links may be provided for your convenience, but they are beyond the control of Derriere Equestrian® and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.

WARRANTIES

Derriere Equestrian® makes no warranties, representations, statements or guarantees — whether express, implied in law or residual — regarding the website.

DISCLAIMER OF LIABILITY

Derriere Equestrian® shall not be responsible for and disclaims all liability for any loss, liability, damage — whether direct, indirect or consequential — personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither Derriere Equestrian® nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

CONFLICT OF TERMS

If there is a conflict or contradiction between the provisions of these Derriere Equestrian® website terms and conditions, and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website, shall prevail in respect of your use of the relevant section or module of the website.

PAYMENT METHODS ACCEPTED BY DERRIERE EQUESTRIAN®

Derriere Equestrian® accepts Visa, Mastercard, Maestro, Solo and Electron payments. Currently in UK sterling (GBP), euro and US dollars. Orders can be taken over the phone via our customer care team, in addition to the website shopping cart transactions.

PAYMENTS & CARD SECURITY

All payments are processed securely via SagePay.

TAX CHARGES

All prices displayed include VAT. There is a selection at the top right of the page by the currency, to display all products ex-Vat.

Our VAT registration no is: 185 9045 75

ORDER CONFIRMATION & SECURITY

After your order has been placed an email will be sent to you including all information required by the European Commission's Distant Selling Directive. This is not confirmation of payment. If paying by debit or credit card, then you should receive this confirmation via a separate email from us, but please get in touch if this payment confirmation is not received, as we will not process your order otherwise.

SECURITY

Our website uses SSL technology to encrypt personal information before it is transmitted to Sage Pay, ensuring that it is kept confidential and secure at all times. We do not store, access or retain any of your credit card details. All these sensitive payment details are only given by you, when you get taken to the Proxy Secure Gateway to transact the payment for your order, and even then it is not stored anywhere. Your bank does the rest, and your details remain very safe. The entire website is protected by the latest technology. We do not share or provide your information to any external organisation, other than delivery information for dispatch

PRIVACY

Any information that we collect about you, will be used only in normal order completion and account processing activities and will be used only in accordance with the Data Protection Act 1998. We will never pass your details on to another party without your permission.

All questions regarding our security statement and privacy policy should be directed to Derriere Equestrian® Ltd at the contact details for head office.

SHIPPING AND HANDLING

All orders placed before 2pm will be on same day dispatch. Items in stock will be shipped immediately where possible, or within 48 hours of order. Any item which is back ordered will usually be shipped within 28 days, but unfortunately delays at our manufacturing facilities may affect this time. If there is a delay with your order you will be contacted.  If you require your delivery by a certain date, please advise us of this at the time of ordering.  Please note if an item does not reach you we are no longer able to claim from Royal Mail for this but we can provide the relevant documentation.  We recommend if you have concerns about a shared post box at all, to use a more secure delivery address.

POSTAGE AND PACKING

Postage and packing in the UK is currently £3.00 for First Class Royal Mail and guaranteed next day delivery service via Royal Mail Special Delivery at £4.50.

International parcels go via air mail. This is currently £6.14 for Europe and £8.75 for the rest of the world.

PRIVACY POLICY

Derriere Equestrian® Ltd do not disclose buyer’s information to third parties.  Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.

DATA COLLECTED BY THIS SITE IS USED TO:

Take and fulfil customer order.

Administer and enhance the site and service.

Only disclose information to third-parties for goods delivery purposes.

Derriere Equestrian® Ltd conforms to the requirements of the Data Protection Act 1998

RETURNS POLICY

Derriere Equestrian ® Ltd offer a returns policy for all products that are not within our underwear range. For hygiene reasons, returns on underwear is prohibited. We request 28 days for returns on all other items.  Within 14 days for full refund, within 28 days credit note. Items can be returned from the UK via our UK returns service. International customers can use our international returns service.   All items must be returned in the condition they were received with the labels still attached and all their packaging in place. If an item is faulty we will look to refund or exchange the item where appropriate, provided it is accompanied by a letter detailing the nature of the fault.

SITE UPTIME

All reasonable measures are taken by us to ensure that the Derriere Equestrian® website is operational 24 hours a day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time. Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

SEVERABILITY

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatsoever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

VISITOR PROVIDED MATERIAL

When using the Derriere Equestrian® website you shall not post or send to or from this website any material:

For which you have not obtained all necessary consents.

That is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom.,/li>

Which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

Exclusion of liability

Derriere Equestrian® does not accept liability for any loss or damage that you suffer as a result of using this website.

Nothing in these terms of use shall exclude or limit liability for death or personal injury caused by negligence, which cannot be excluded, or under the law of the United Kingdom.

APPLICABLE LAWS (CHOICE OF VENUE AND FORUM)

Use of this website shall in all respects be governed by the laws of the United Kingdom. Regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the courts located in Worcestershire, United Kingdom, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.

LAW & JURISDICTION

These terms of use are governed by English law. Any dispute arising in connection with these terms of use shall be subject to the exclusive jurisdiction of the courts of England and Wales.

OUR DETAILS

Derriere Equestrian® Ltd
Peasebrook Equine
Little Buckland
Broadway
Worcestershire WR12 7JH
United Kingdom

 

VAT registration number: 185 9045 75

Companies House: 08821183

Head Office: +44 (0) 1386 853039

Customer Care: +44 (0) 1386 853039

 

Email: info@derriereequestrian.com