We aim to ship your purchases within 1-3 working days of receiving the order. A tracking number will be included in your shipping confirmation email.
Shipments made in UK via Royal Mail Tracked
Shipments made Internationally via International Tracked Service
DHL
Fedex
Shipments to Africa, Middle East, Russian Federation, Venezuela, Pakistan are only shipped via DHL Express.
If you wish to receive you goods via DHL or Fedex, please let us know at HQ info@derriereequestrian.com
Derrière is not responsible for any non delivery of orders due to failed delivery attempts. Collection or redelivery must be organised by the customer.
If a parcel is unclaimed and sent back to us, additional shipping costs to resend will be charged to the customer.
If the customer refuses to pay customs charges or does not claim the package and it is returned to Derrière. A admin fee plus shipping charges will be deducted from refunds. Unclaimed and rejected parcels can take up to 3 months to be returned to Derrière. No refunds can be processed until the goods have been received.
Derrière sends all parcels Delivery Duty Unpaid (DDU) which means that the customer is responsible for any import duties, taxes and customs which may be necessary to release an order from international customs.
Tax and import duty varies for each country so we recommend you check first with your local tax office to see if any fees will be payable.
If the customer refuses to pay any duty and customs charges and the parcel is returned to sender all shipping charges will deducted from any refund. No refund will be made until the returned parcel has been received by ourselves. Please note that parcels that have been 'returned to sender' can take up to 3 months to arrive. We will not cover any fees which may be incurred to return the parcel which will result in it being destroyed by the customs authorities.
If you have any questions please get in touch with HQ on info@derriereequestrian.com
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